For HVAC companies: catch the after-hours no-cool call

When the AC quits on a summer evening, the homeowner calls shops until someone answers. Monmouth Respond texts back every missed call in under a minute, answers website chats 24/7, and books service calls onto your calendar — so that call stays with your shop instead of going to the next one on the list.

What happens to a no-cool call at 9pm?

If you can't pick up, the caller gets a text from your shop within a minute. The assistant shares the emergency policy you've approved, captures their name, number, and what's wrong, and can book them into an open service slot — or keep the conversation alive until you can take it.

What about heat waves and cold snaps, when calls stack up?

Every missed call still gets a reply within a minute, website chats keep getting answered, and bookings land only inside the service windows you set, with blackout times respected. Confirmations and reminders go out automatically, so fewer booked calls turn into no-shows.

Does it diagnose the system or triage the emergency?

No. It doesn't diagnose equipment or make any call that needs a licensed tech's judgment. It tells the customer your emergency policy, in the words you approved, and collects the details so you or your tech can decide.

What does it cost?

Most shops start with Never Miss a Job: $497/month plus $500 setup, website included. The first 3 local shops get setup waived and their first month at $297. See full pricing or read the FAQ.